Parker Plumbing & Heating's Customer Reviews
Here at Parker Plumbing & Heating we are proud to make customer service our #1 priority. Here’s what your neighbors are saying about our plumbing and heating service:
“I needed to deal with Parker Plumbing & Heating long distance. I called them on day one. Kevin arrived right on time on day two. Kevin assessed the job in a matter of minutes. Called me to let me know what needed to be done and gave me the prices for it. I gave him the go ahead. Kevin fixed everything in a very reasonable time. I couldn’t ask for any better service. They are now my plumbers forever. I gave them 5 stars (because that’s all they allowed) but they deserve 10. Thank you Kevin and Carol . ”
–Aaron S., February 2016
“Excellent prompt service, up front pricing, and dedicated professionals is the experience I got when I called Parker Plumbing & Heating. I had the pleasure of having Kevin inspect the issues with my water heater as well as walk me through the process we would have to go through to get National Grid to turn the gas to my house back on after having had it shut off due to a detected gas leak. Kevin came to do the actual servicing itself and did a fantastic job of fixing any and all issues identified. He also was great at making sure I was actively aware and fully understood the need for any work that was done while servicing the issue. I will absolutely be using their services again if any plumbing or heating needs arises in the future. Parker Plumbing & Heating are true professionals and I would highly recommend their services to everybody.”
–Amy J., October 2015
“Excellent!!! We have a lot of respect for this company! Our water heater broke and we were impressed by how quickly it was replaced. In the process we were informed that the vents were placed incorrectly and would have to be corrected . We learned a great deal about a heating system. Kevin Bates has respect for his trade and his clients. Like most people there is a trust factor involved when hiring a company, with this company you can be assured that you will have the best customer service. Professional, knowledgeable, and courteous. Kevin Bates was great . Everything was completed and cleaned up . Everything was explained in detail to us by not only By Kevin but by Johnny as well ! We definitely have found the right company !!!”
–Alton, November 2015
“First time using Parker Plumbing & Heating service was quick and painless. Jerry was right on time and knew his stuff. The 3 most abused words in the English language are 1- ENGINEER, 2- EXPERT and 3- TECHNICIAN. I can attest that Jerry qualifies for at least #’s 2 and 3. Don’t know if he can drive a train!!!! From someone who is also in the service industry, I know how hard it is to please some people. Promptness, Knowledge and Presentation all get 5 stars in my book. Thanks again”
–Paul T., August 2015
“These guys are super knowledgable and very nice. Prompt service! Impeccable!”–Anonymous, May 27, 2014
“Our home had a gas emergency that required immediate attention. Excel stopped the leak, but we needed to get a permanent repair made during an extreme cold wave when most plumbing companies were busy with heating emergencies. Parker Plumbing & Heating took our call, met us at the house, explained what was needed and the cost, and scheduled a repair crew for the next day. They showed up exactly when they were supposed to. Leslie and his men were neat and professional as well as being friendly and informative. Fred joined them at the end of the job to insure that everything was done according to regulations and he waited for the Excel representative to inspect and sign off on the repair. In talking to Kevin, I learned that this is family run business where customer service is extremely important. I would recommend them highly and expect that they will be the only call that I will need to make for future plumbing jobs.”
–Steve K., February 6, 2015
“We woke up this Saturday morning to no hot water on a freezing cold day. I called Parker Plumbing & Heating Plumbers at 9:00. I received a return call by 9:10. One of their expert plumbers was at my house by 10:30 and fixed our hot water problem in just minutes. What a great company with great service!“
–Larry F., January 27, 2015
“Excellent!!! We have a lot of respect for this company! Our water heater broke and we were impressed by how quickly it was replaced. In the process we were informed that the vents were placed incorrectly and would have to be corrected . We learned a great deal about a heating system. Kevin has respect for his trade and his clients. Like most people there is a trust factor involved when hiring a company, with this company you can be assured that you will have the best customer service. Professional, knowledgeable , and courteous. Johnny was great. Everything was completed and cleaned up. Everything was explained in detail to us by not only by Kevin but by Johnny as well! We definitely have found the right company!!!“
–John & Deborah M., January 11, 2015
“I had a problem with my cast iron heater which was not heating up. Johnny was our service guy. He is very nice and courteous…Definite a must recommend company. Will use again for any future problems.”
–Veronica L., January 2, 2015
“Kevin and Johnny were terrific. They arrived when I asked them to, taking my schedule into consideration without complaint, though it inconvenienced them. They were courteous, quick, and efficient. All this on Dec. 23! I was amazed that they responded so quickly and didn’t stress me out just before Christmas when I needed a new toilet for my guest bathroom. Thanks, guys. Enjoy your holidays. You’ve totally made my day!“
–Alexandra D., December, 2014
“I returned home from out of town and saw water leaking from my “new” 2009 installed Weil McClain water storage tank. I checked out a few Yelp listings and these guys sounded good. They got back to me right away and sent someone over the same day, Friday afternoon. Fast. I could tell they were going to be good…Clean job! Quick! Painless! I was happy, I don’t live in the city full time and have 2 rental apartments; I want to keep my people happy and the building running smoothly: I have confidence that this will happen.
So, so far great with Parker Plumbing & Heating.“
-Mary J., 12/9/13
“Great people to work with.Very professional and prompt on service. Very nice to do business with and respond to calls promptly. Would highly highly recommend them above all others. Great great company.”
-Phyllis S., 11/20/14
“Fabulous and friendly. This company is dependable, trustworthy and not in the business for ripping off people. They are efficient and tell you how it is. Johnny was professional and knew exactly he they were doing. I highly recommend.”
-Libby L., 11/17/14
“Just wanted to say how unbelievably reliable dependable, and trustworthy these guys are!! I had an emergency and called my regular plumber that I’ve had for years, and they had the nerve to send some sketchy sub contractor to my home with my 6 month old . First and for most, let me say there was literally no heat in my home! It was freezing! And to think you would call someone you knew for years would come ASAP ! No I get some guy that Ive never heard of ! Anyways, I called up Parker Plumbing & Heating, who I’ve never used before and they came in 20 mins! And not only did they come in 20 mins ! But it was the owner who came! He was honest and he worked with my budget! He explained everything to me in detail! Unreal! And after he explained everything and we agreed on everything, he came back that same day! (literally one hr later.. Because he had to pick up parts and what not) He was finished fast and did not even leave a spot on the floor! Honestly they are amazing and my family and I will be a client of your forever!! !”
-Prima K., 10/25/14
“Attached you will find before and after photos of the repair that Kevin Bates was able to carry out very neatly to fix the leak in the bathtub drain, in spite of the confined space through the ceiling where he had to work, and with no complaints. He is a fine tradesman! I had been so disappointed over the past few years by inept so-called professional plumbers that I have been doing my own plumbing repairs in my 5 family 1970 townhouse, but this job was too much for me. The before picture of the bathtub installation with the drain flange directly on the beam is just one example among many of how my total renovation in 1991 had been poorly plumbed. After reading all the positive reviews, I felt less skeptical and decided to give Parker Plumbing & Heating a chance. Kevin came to his appointment on time to estimate the job and I was reassured when speaking to him because he answered me sensibly. Johnny arrived soon after as he said he would. Kevin gave me 3 reasonable price and work options to solve the leak issue. The bathtub was installed in 1991. Since the ceiling was already open to access the leak, I realized that it was wiser to opt for a complete replacement of the Gerber trip lever drain system instead of replacing a few parts of it to save a little money. I am a 70 year old retired artisan, yet I still like to do my homework to understand the parts and procedures for mechanical work to be done in my house. It was a pleasure to speak to Kevin and to Johnny who appreciated my participation and research. However, they were well ahead of me and knew exactly what was needed with no delay in getting the parts. I also appreciate their preference to use American made or very good quality parts rather than the cheap products sold everywhere. They replaced the old with a new drain system that very day in a timely and professional manner. Kevin was also able to saw out a small portion of the beam so that the flange would not sit directly upon it, which the original installer should have done in 1991. I finally closed the ceiling after waiting a couple of weeks, just in case a little adjustment had to be taken care of, but that was not necessary. I am very happy with Parker Plumbing & Heating. They show respect for their trade and their clients. It is my pleasure to recommend them.“
-David W., 9/6/2014
“We have used Parker Plumbing & Heating for many years, and through the years they have always conducted their business with professionalism and provided courteous prompt and efficient service. We most recently replaced our heating unit in our two-family home. The technician who handled this was Johnny. He is very knowledgeable in heating units and many other aspects of plumbing. Needless to say he and Kevin, excellent man were able to install the unit without a hitch. We have also encountered some plumbing emergencies in where they have been extremely reliable. In addition, we have also dealt with Chris who is also a very good plumber; they all have their own specific knowledge of expertise. My wife even used them once to repair a leak in a pantry sink at her office. We have used them many times over the years and would not dream of using another company. Excellent customer service…they are No. 1…“
-Sandy and Jimmy A. 6/24/14
“Called with leak in my kitchen, came next day needed to get parts they came day after parts arrived, called with another adjustment, came same day. Could not have received better treatment, great communication with office. I now have a plumber I know I can count on.“
-Alan G., 6/14/14
“I am a property manager I use Parker Plumbing & Heating in my buildings and am very impressed with their service. Kevin was a life saver when one of my buildings had a broken pipe issue. He worked non-stop to address the issue, as it was very complicated. Many companies would have given up, but he stayed until the problem was solved. I really enjoy working with this company and Johnny is very talented.”
-Jen, Castle Rock, CO 2/7/14
“Parker Plumbing & Heating handled our situation in a very professional manner. They confirmed our appointment and arrived on time. Our technician, Johnny was great! He was pleasant and thoroughly described everything he was going to do and why. He knows his stuff and is meticulous in doing the work. He came to the appointment prepared and completed the work quickly and efficiently. As a footnote, there was crazy snow storm. I fully expected a call to cancel, but he came anyway! A pleasant surprise. All-in-all, a very positive experience.”
-Rudy M, 10/29/13
“I have used Parker Plumbing & Heating for many years. This year I had them replace the gas furnace for a 6 family building I own. I received a written quote plus a phone call explaining the price . They came on time & did the job as agreed. Very satisfied. The heating system is working perfectly.”
-Penelope C., October 2013
“Dependable and Reliable . THE SERVICE IS GREAT. HIGH QUALITY WORK ON TIME FOR APPOINTMENT.”
-Annette., 10/12/12
“Kevin was thorough, detail oriented and technically competent. Before he started the job he visited my house and heard me out and what it was that I wanted done. He offered his suggestions and eventually I decided somewhere in the middle. I was out of town when the install was done and so I gave him a key to my house. His installation and cleanup were exceptional. I returned home after the installation to discover that Kevin and his crew had cleaned up both inside/outside of the house. Kevin offered to fix any issues I was not happy with but of course there weren’t any! Excellent service. Best install ever!”
-Muhammad 10/9/13
“I’ve had Kevin and several of his employees work on plumbing jobs for me over the years, both at work and at my home. I have always found them to be extremely professional, efficient and courteous. The quality of their work is excellent and I will definitely continue to use them for any future projects that I may have.”
-Brian K., 10/1/12
“Johnny came to my home to fix a problem with the boiler. He was prompt and polite. Johnny diagnosed the problem quickly. Johnny gave us several options to resolve the problem with the heat. We decided on replacing the boilert and he worked with us to price the new unit and installed it two days later. He did his job well and is an excellent technician. I certainly would like him to be the technician responding to any future heating or plumbing problem.”
-Robert L., 9/12/13
“Kevin came to our apartment to install a new faucet and a water filtration system. He arrived on time, answered my questions about the job, and taught me how to maintain his installations. I will definitely use him again and encourage others in the area to call him. Thanks, Kevin B!!”
-Scott J., 9/7/13
Here at Parker Plumbing & Heating we are proud to make customer service our #1 priority. Here’s what your neighbors are saying about our plumbing and heating service:
“I needed to deal with Parker Plumbing & Heating long distance. I called them on day one. Kevin arrived right on time on day two. Kevin assessed the job in a matter of minutes. Called me to let me know what needed to be done and gave me the prices for it. I gave him the go ahead. Kevin fixed everything in a very reasonable time. I couldn’t ask for any better service. They are now my plumbers forever. I gave them 5 stars (because that’s all they allowed) but they deserve 10. Thank you Kevin and Carol . ”
–Aaron S., February 2016
“Excellent prompt service, up front pricing, and dedicated professionals is the experience I got when I called Parker Plumbing & Heating. I had the pleasure of having Kevin inspect the issues with my water heater as well as walk me through the process we would have to go through to get National Grid to turn the gas to my house back on after having had it shut off due to a detected gas leak. Kevin came to do the actual servicing itself and did a fantastic job of fixing any and all issues identified. He also was great at making sure I was actively aware and fully understood the need for any work that was done while servicing the issue. I will absolutely be using their services again if any plumbing or heating needs arises in the future. Parker Plumbing & Heating are true professionals and I would highly recommend their services to everybody.”
–Amy J., October 2015
“Excellent!!! We have a lot of respect for this company! Our water heater broke and we were impressed by how quickly it was replaced. In the process we were informed that the vents were placed incorrectly and would have to be corrected . We learned a great deal about a heating system. Kevin Bates has respect for his trade and his clients. Like most people there is a trust factor involved when hiring a company, with this company you can be assured that you will have the best customer service. Professional, knowledgeable, and courteous. Kevin Bates was great . Everything was completed and cleaned up . Everything was explained in detail to us by not only By Kevin but by Johnny as well ! We definitely have found the right company !!!”
–Alton, November 2015
“First time using Parker Plumbing & Heating service was quick and painless. Jerry was right on time and knew his stuff. The 3 most abused words in the English language are 1- ENGINEER, 2- EXPERT and 3- TECHNICIAN. I can attest that Jerry qualifies for at least #’s 2 and 3. Don’t know if he can drive a train!!!! From someone who is also in the service industry, I know how hard it is to please some people. Promptness, Knowledge and Presentation all get 5 stars in my book. Thanks again”
–Paul T., August 2015
“These guys are super knowledgable and very nice. Prompt service! Impeccable!”–Anonymous, May 27, 2014
“Our home had a gas emergency that required immediate attention. Excel stopped the leak, but we needed to get a permanent repair made during an extreme cold wave when most plumbing companies were busy with heating emergencies. Parker Plumbing & Heating took our call, met us at the house, explained what was needed and the cost, and scheduled a repair crew for the next day. They showed up exactly when they were supposed to. Leslie and his men were neat and professional as well as being friendly and informative. Fred joined them at the end of the job to insure that everything was done according to regulations and he waited for the Excel representative to inspect and sign off on the repair. In talking to Kevin, I learned that this is family run business where customer service is extremely important. I would recommend them highly and expect that they will be the only call that I will need to make for future plumbing jobs.”
–Steve K., February 6, 2015
“We woke up this Saturday morning to no hot water on a freezing cold day. I called Parker Plumbing & Heating Plumbers at 9:00. I received a return call by 9:10. One of their expert plumbers was at my house by 10:30 and fixed our hot water problem in just minutes. What a great company with great service!“
–Larry F., January 27, 2015
“Excellent!!! We have a lot of respect for this company! Our water heater broke and we were impressed by how quickly it was replaced. In the process we were informed that the vents were placed incorrectly and would have to be corrected . We learned a great deal about a heating system. Kevin has respect for his trade and his clients. Like most people there is a trust factor involved when hiring a company, with this company you can be assured that you will have the best customer service. Professional, knowledgeable , and courteous. Johnny was great. Everything was completed and cleaned up. Everything was explained in detail to us by not only by Kevin but by Johnny as well! We definitely have found the right company!!!“
–John & Deborah M., January 11, 2015
“I had a problem with my cast iron heater which was not heating up. Johnny was our service guy. He is very nice and courteous…Definite a must recommend company. Will use again for any future problems.”
–Veronica L., January 2, 2015
“Kevin and Johnny were terrific. They arrived when I asked them to, taking my schedule into consideration without complaint, though it inconvenienced them. They were courteous, quick, and efficient. All this on Dec. 23! I was amazed that they responded so quickly and didn’t stress me out just before Christmas when I needed a new toilet for my guest bathroom. Thanks, guys. Enjoy your holidays. You’ve totally made my day!“
–Alexandra D., December, 2014
“I returned home from out of town and saw water leaking from my “new” 2009 installed Weil McClain water storage tank. I checked out a few Yelp listings and these guys sounded good. They got back to me right away and sent someone over the same day, Friday afternoon. Fast. I could tell they were going to be good…Clean job! Quick! Painless! I was happy, I don’t live in the city full time and have 2 rental apartments; I want to keep my people happy and the building running smoothly: I have confidence that this will happen.
So, so far great with Parker Plumbing & Heating.“
-Mary J., 12/9/13
“Great people to work with.Very professional and prompt on service. Very nice to do business with and respond to calls promptly. Would highly highly recommend them above all others. Great great company.”
-Phyllis S., 11/20/14
“Fabulous and friendly. This company is dependable, trustworthy and not in the business for ripping off people. They are efficient and tell you how it is. Johnny was professional and knew exactly he they were doing. I highly recommend.”
-Libby L., 11/17/14
“Just wanted to say how unbelievably reliable dependable, and trustworthy these guys are!! I had an emergency and called my regular plumber that I’ve had for years, and they had the nerve to send some sketchy sub contractor to my home with my 6 month old . First and for most, let me say there was literally no heat in my home! It was freezing! And to think you would call someone you knew for years would come ASAP ! No I get some guy that Ive never heard of ! Anyways, I called up Parker Plumbing & Heating, who I’ve never used before and they came in 20 mins! And not only did they come in 20 mins ! But it was the owner who came! He was honest and he worked with my budget! He explained everything to me in detail! Unreal! And after he explained everything and we agreed on everything, he came back that same day! (literally one hr later.. Because he had to pick up parts and what not) He was finished fast and did not even leave a spot on the floor! Honestly they are amazing and my family and I will be a client of your forever!! !”
-Prima K., 10/25/14
“Attached you will find before and after photos of the repair that Kevin Bates was able to carry out very neatly to fix the leak in the bathtub drain, in spite of the confined space through the ceiling where he had to work, and with no complaints. He is a fine tradesman! I had been so disappointed over the past few years by inept so-called professional plumbers that I have been doing my own plumbing repairs in my 5 family 1970 townhouse, but this job was too much for me. The before picture of the bathtub installation with the drain flange directly on the beam is just one example among many of how my total renovation in 1991 had been poorly plumbed. After reading all the positive reviews, I felt less skeptical and decided to give Parker Plumbing & Heating a chance. Kevin came to his appointment on time to estimate the job and I was reassured when speaking to him because he answered me sensibly. Johnny arrived soon after as he said he would. Kevin gave me 3 reasonable price and work options to solve the leak issue. The bathtub was installed in 1991. Since the ceiling was already open to access the leak, I realized that it was wiser to opt for a complete replacement of the Gerber trip lever drain system instead of replacing a few parts of it to save a little money. I am a 70 year old retired artisan, yet I still like to do my homework to understand the parts and procedures for mechanical work to be done in my house. It was a pleasure to speak to Kevin and to Johnny who appreciated my participation and research. However, they were well ahead of me and knew exactly what was needed with no delay in getting the parts. I also appreciate their preference to use American made or very good quality parts rather than the cheap products sold everywhere. They replaced the old with a new drain system that very day in a timely and professional manner. Kevin was also able to saw out a small portion of the beam so that the flange would not sit directly upon it, which the original installer should have done in 1991. I finally closed the ceiling after waiting a couple of weeks, just in case a little adjustment had to be taken care of, but that was not necessary. I am very happy with Parker Plumbing & Heating. They show respect for their trade and their clients. It is my pleasure to recommend them.“
-David W., 9/6/2014
“We have used Parker Plumbing & Heating for many years, and through the years they have always conducted their business with professionalism and provided courteous prompt and efficient service. We most recently replaced our heating unit in our two-family home. The technician who handled this was Johnny. He is very knowledgeable in heating units and many other aspects of plumbing. Needless to say he and Kevin, excellent man were able to install the unit without a hitch. We have also encountered some plumbing emergencies in where they have been extremely reliable. In addition, we have also dealt with Chris who is also a very good plumber; they all have their own specific knowledge of expertise. My wife even used them once to repair a leak in a pantry sink at her office. We have used them many times over the years and would not dream of using another company. Excellent customer service…they are No. 1…“
-Sandy and Jimmy A. 6/24/14
“Called with leak in my kitchen, came next day needed to get parts they came day after parts arrived, called with another adjustment, came same day. Could not have received better treatment, great communication with office. I now have a plumber I know I can count on.“
-Alan G., 6/14/14
“I am a property manager I use Parker Plumbing & Heating in my buildings and am very impressed with their service. Kevin was a life saver when one of my buildings had a broken pipe issue. He worked non-stop to address the issue, as it was very complicated. Many companies would have given up, but he stayed until the problem was solved. I really enjoy working with this company and Johnny is very talented.”
-Jen, Castle Rock, CO 2/7/14
“Parker Plumbing & Heating handled our situation in a very professional manner. They confirmed our appointment and arrived on time. Our technician, Johnny was great! He was pleasant and thoroughly described everything he was going to do and why. He knows his stuff and is meticulous in doing the work. He came to the appointment prepared and completed the work quickly and efficiently. As a footnote, there was crazy snow storm. I fully expected a call to cancel, but he came anyway! A pleasant surprise. All-in-all, a very positive experience.”
-Rudy M, 10/29/13
“I have used Parker Plumbing & Heating for many years. This year I had them replace the gas furnace for a 6 family building I own. I received a written quote plus a phone call explaining the price . They came on time & did the job as agreed. Very satisfied. The heating system is working perfectly.”
-Penelope C., October 2013
“Dependable and Reliable . THE SERVICE IS GREAT. HIGH QUALITY WORK ON TIME FOR APPOINTMENT.”
-Annette., 10/12/12
“Kevin was thorough, detail oriented and technically competent. Before he started the job he visited my house and heard me out and what it was that I wanted done. He offered his suggestions and eventually I decided somewhere in the middle. I was out of town when the install was done and so I gave him a key to my house. His installation and cleanup were exceptional. I returned home after the installation to discover that Kevin and his crew had cleaned up both inside/outside of the house. Kevin offered to fix any issues I was not happy with but of course there weren’t any! Excellent service. Best install ever!”
-Muhammad 10/9/13
“I’ve had Kevin and several of his employees work on plumbing jobs for me over the years, both at work and at my home. I have always found them to be extremely professional, efficient and courteous. The quality of their work is excellent and I will definitely continue to use them for any future projects that I may have.”
-Brian K., 10/1/12
“Johnny came to my home to fix a problem with the boiler. He was prompt and polite. Johnny diagnosed the problem quickly. Johnny gave us several options to resolve the problem with the heat. We decided on replacing the boilert and he worked with us to price the new unit and installed it two days later. He did his job well and is an excellent technician. I certainly would like him to be the technician responding to any future heating or plumbing problem.”
-Robert L., 9/12/13
“Kevin came to our apartment to install a new faucet and a water filtration system. He arrived on time, answered my questions about the job, and taught me how to maintain his installations. I will definitely use him again and encourage others in the area to call him. Thanks, Kevin B!!”
-Scott J., 9/7/13